Book Directly and Save
Up to 10% Off
Compared to Booking.com
Check rooms and rates
From176US$ /night
Check-in
22Mar2026Select date
Check-out
23Mar2026Select date
Rooms and Guests2 Guests, 1 Room
Key details

Overview & Features

Blvd. Kukulcan Km 9 Lotes 9 Y 9A Zona Ho, Cancun, Mexico, 77500
-
Next to the beach
Very good
7.8
7.1
/10
4.0
/5

Location

Situated in Punta Cancun, the hotel offers direct access to one of the exclusive areas of the Mexican Caribbean. Guests are within a five-minute walk to vibrant nightlife options at nearby clubs and restaurants. Major shopping centers such as Plaza Caracol are just a short stroll away.

Dining

Dining options include four distinct restaurants, with Hacienda El Mortero specializing in authentic Mexican cuisine. Guests can choose from all-inclusive meal plans or room-only services to customize their dining experience. Three bars serve a selection of cocktails, tequilas, and wines to complement meals.

Rooms

With 502 rooms available, guests can select accommodations that meet diverse needs, from families to couples. Many rooms provide stunning views of the Caribbean Sea, especially the Deluxe Ocean View options. Families can opt for the Family Studio, designed with additional space and amenities.

Family-Friendly Amenities

The hotel features Kamp Krystal(R), an outdoor space with supervised activities for children aged 5 to 12. Parents can relax while their kids engage in fun and educational experiences led by professionals. A splash pool is also available to keep younger guests entertained.

Wellness & Recreation

The hotel includes a panoramic pool equipped with a swim-up bar for relaxation and cocktail enjoyment. An adult-only jacuzzi offers a serene environment away from family activities. For fitness needs, the on-site gym contains essential workout equipment.

Highlights

Location: Exclusive areas of the Mexican Caribbean

Dining: Four distinct restaurants

Rooms: 502 rooms with Caribbean Sea views

Family-Friendly Amenities: Kamp Krystal(R) for kids

Wellness: Panoramic pool & adult-only jacuzzi

“Krystal Cancun's prime beachfront location in Punta Cancun puts guests within easy reach of shopping and nightlife, though some rooms might show their age. I think the all-inclusive meal plans, covering a range of dining and beverage options, and the multiple swimming pools will appeal to families and those seeking convenience. For travelers prioritizing location and extensive amenities, Krystal Cancun presents a balanced option.”
Hotel logo
Edward HayesEditor-in-Chief at Beachresort
View all

Pick the Room Type That Suits You

Choose from spacious beach suites, family rooms, or cosy couples’ retreats with perks like breakfast and free cancellation
Family Studio Sea View
2 persons
435 sq. feet 
1 King-size bed and 1 Sofa bed
Shower
Balcony
Deal of the
2 persons
345 sq. feet 
1 King-size bed
Shower
Air conditioning
Standard Room Two Double Beds
2 persons
345 sq. feet 
2 Double beds
Shower
Air conditioning
Deluxe King Room
2 persons
345 sq. feet 
1 King-size bed
Shower
Balcony
Click button to see more rooms
Show all rooms
Show all roomsLess

Check Prices & Room Availability

See what's available for your travel dates now!

Facilities

Enjoy comfortable stays and unforgettable experiences at our beach resorts
Facilities: Very good
7.4/10Review score

General

  • No smoking on site
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Lift
  • ATM/Cash machine
  • Hairdresser
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers

Sports & Fitness

  • Fitness centre
  • Diving
  • Snorkelling
  • Golf course
  • Yoga class
  • Aerobics
  • Fishing

Services

  • Valet parking
  • Room service
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Picnic area/ Tables
  • Dinner
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Board games
  • Children's menu
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Infinity pool
  • Plunge pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Karaoke
  • Live entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Body wraps
  • Massage
  • Shallow end
  • Make up services

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries
  • Bathroom telephone

Media

  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock
Show more

Dining Onsite

At Krystal Cancun, a delightful array of dining experiences awaits, each infused with a love for local and international flavors. From the vibrant essence of traditional Mexican fare at Hacienda el Mortero to the breezy charm of poolside dining at Las Velas, guests can indulge in unique culinary offerings set against the backdrop of Punta Cancún's captivating landscape.
Krystal Cancun Restaurant photo
Krystal Cancun Restaurant photo
Krystal Cancun Restaurant photo

Hacienda el Mortero

Mexican
Ambiance
Traditional hacienda-style setting, evoking the charm of Old Mexico
Key Offerings
Gourmet Mexican specialties accompanied by lively Mariachi performances, creating a festive dining atmosphere
Reservation
Recommended
Tuesday to Saturday: 6:00 AM - 11:00 PM; Sunday: 9:00 AM - 2:00 PM

Aquamarina

International
Ambiance
Family-friendly atmosphere with a warm, inviting feel
Key Offerings
A diverse menu serving breakfast, lunch, and dinner, featuring a mix of global favorites to please all tastes
Reservation
Not needed
Daily: 6:00 AM - 11:00 PM

Las Velas

International
Ambiance
Family-friendly poolside dining with both swim-up and covered bar areas
Key Offerings
Relax with refreshing cocktails and light meals while enjoying the sun at the pool
Reservation
Not needed
Daily: 8:00 AM - 11:00 PM

Mediterraneo

Mediterranean
Ambiance
Romantic setting ideal for intimate dinners with soft lighting and elegant decor
Key Offerings
Delicate Mediterranean dishes that celebrate flavors from Italy, served in a cozy atmosphere
Reservation
Recommended
Monday, Wednesday, Friday to Sunday: 6:00 PM - 11:00 PM

Location & Nearby Attractions

Blvd. Kukulcan Km 9 Lotes 9 Y 9A Zona Ho, Cancun, Mexico, 77500
Map view
Blvd. Kukulcan Km 9 Lotes 9 Y 9A Zona Ho, Cancun, Mexico, 77500
Nearby
Night club
Coco Bongo
800 ft
Night club
Palazzo
100 ft
Night club
The City Nightclub
1800 ft
Beach
Playa Forum
1500 ft
Beach
Mandala Beach Club
1000 ft
Night club
Mandala Nightclub
1000 ft
Paseo Kukulcan km. 9.5 Zona Hotelera
Forum By The Sea
1300 ft
Night club
Daddy'O
1200 ft
Amusement Park
Delphinus Dreams
1100 ft
Punta Nizuc - Cancún 210
Playa Lagarto
1500 ft
Gallery
Galeria Balance Cancun
1800 ft
Restaurants
Hacienda El Mortero
700 ft
Blvd Kukulkal Km. 9.5
Vips
600 ft
Blvd Kukulkan Km. 9 Zona Hotelera
Wings Army
600 ft
Boulevard Kukulkan Km 9
El Mortero Restaurant
700 ft
Paseo Kukulcan Krystal Cancun
Monkey Business
800 ft
Boulevard Kukulcan Km 9
Hard Rock Cafe
1400 ft
Blvd. Kukulcan Km. 9.5 Zona Hotelera
Abolengo Cancun
800 ft
Boulevard Kukulkan
Hooters Party Center
700 ft
Boulevard Kukulcan KM 9 Lote 2 Zona Hotelera
Calypso"s Mexican Restaurant
1200 ft
Avenida Kukulkan Km 8.5 Next to Cancun Center
Explore Cancun
Explore Cancun Near Krystal
Top Attractions
Activities
Dining
Entertainment
Coco Bongo
3 minutes' walk
Famous for spectacular live performances and vibrant nightlife, Coco Bongo offers an entertainment experience like no other.
Chac Mool Beach
17 minutes' walk
Known for its beautiful sands and translucent waters, Chac Mool Beach is perfect for relaxation and water sports.
Museo de Arte Popular Mexicano
5 minutes' drive
This museum showcases traditional Mexican art and crafts, providing insight into the rich cultural heritage of the region.
Interactive Aquarium
6 minutes' drive
The aquarium features unique hands-on experiences with marine life, making it a great family-friendly activity.
Water Sports at Chac Mool Beach
17 minutes' walk
Engaging in activities like jet skiing and parasailing, this beach offers thrilling experiences for adventure enthusiasts.
Relaxation at Spa del Mar
5 minutes' drive
Inviting spa offers a range of treatments for relaxation, including massages and facial therapies in a serene environment.
Hacienda El Mortero
3 minutes' walk
This restaurant features authentic Mexican cuisine in a vibrant setting, known for its guacamole prepared at the table.
Wings Army
3 minutes' walk
A casual spot offering a wide range of wing flavors and sports on TV, ideal for a laid-back dining experience.
The City Nightclub
7 minutes' walk
Known for its vibrant atmosphere and world-class DJs, The City offers an exhilarating nightlife experience in Cancun.
Palazzo
1 minute' walk
A luxurious nightclub with elegant decor, Palazzo features themed parties and hosts popular events throughout the year.
Getting around beach destinations
City Centre
Cancun17 min  ·  6.8 mi
Airports
Cancun International Airport (CUN)36 min  ·  14.7 mi
Isla Mujeres, Quintana Roo (ISJ)40 min  ·  16.3 mi
Want Access to Special Advance Rates?
Grab limited-time exclusive prices now!
Check Rates
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
You can start your day with a full breakfast, which costs US$20 per person per day. 
Pets
Pets are not allowed.
Year renovated:
2012
Number of floors:
8
Number of rooms:
502

Guest Ratings & Coastal Resort Reviews

See What Past Guests Had to Say About Their Stay
Review score
Based on 2124 verified reviews
7.5/10
Very good
70%
Recommend
Breakfast
7.7/10
Cleanliness
7.8/10
Comfort
8.0/10
Facilities
7.4/10
Free Wi-Fi
7.8/10
Location
9.1/10
Paid Wi-Fi
7.7/10
Staff
8.1/10
Value for money
7.3/10
Pros
Pleasant staff
Beautiful beachfront
Relaxing getaway
Lounge area
Cons
Unpleasant odor
Dirty rooms
Guest reviews
based on 9134 reviews
4/5
based on 2864 reviews
7.8/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
Open reviews
Questions of the users
About Krystal Cancun
What time of year offers the best conditions for a beach getaway at Krystal Cancún?
14 November 2024
The beach is beautiful year-round, making any time a great choice for a holiday.
Is there a transportation option available from the airport to the hotel?
16 December 2024
Transportation services are not provided by the hotel, but several shuttle companies and taxis are available at the airport for your convenience.
Are airport shuttle services provided, and what payment methods are accepted?
22 January 2025
Airport shuttle services are not available, but local taxis can be used. Payments can generally be made via credit or debit cards.
Is there a security deposit needed upon checking in at Krystal Cancún?
5 February 2025
A deposit is not mandatory at check-in.
What does the all-inclusive package include?
9 March 2025
The all-inclusive package covers all meals, snacks, beverages (both alcoholic and non-alcoholic), room service, and access to all restaurants, including specialty dining options.
Is the all-inclusive plan restricted to just breakfast, or does it cover more meals?
15 April 2025
The all-inclusive plan encompasses all meals, including breakfast, lunch, and dinner.
Can US dollars or credit cards be used for payments at the hotel?
28 May 2025
Cash in US dollars and credit cards are accepted, with some specifications for cash transactions.
Are guests allowed early check-in at the hotel?
6 June 2025
Guests can check in at any time since the front desk operates 24/7.
What age must guests be to book a stay at Krystal Cancún?
18 July 2025
The minimum age requirement for booking is 18 years.
Is there a children's pool available at Krystal Cancún?
10 August 2025
Yes, a small pool specifically designed for children is available.
Does the hotel provide rollaway beds for guests?
12 September 2025
Rollaway beds are not available, as rooms with two double beds may not have space for additional bedding.
Can a family of four stay comfortably at the hotel? What are the options?
23 October 2025
Reservations for 3 guests can be made, with the option to pay for an additional guest at check-in. Pricing options vary based on the meal plan chosen.
Are food and beverage options available all day at the hotel?
30 November 2025
The all-inclusive plan allows full access to meals and beverages throughout the day, ensuring a variety of choices.

Next best alternative

Consider them for your next trip.
Check-in
22Mar2026Select date
Check-out
23Mar2026Select date
Rooms and Guests2 Guests, 1 Room